Disputes and chargebacks
A dispute (also called a chargeback) happens when a buyer asks their bank to reverse a charge. The money is taken from your Stripe balance until the dispute is resolved, and a small fee applies.
What you’ll see
Section titled “What you’ll see”- A new transaction on your Earnings screen labelled as “won dispute” or “lost dispute”.
- An email from Stripe (not from Grouptizer) explaining the dispute and asking for evidence.
- The buyer keeps their access in the meantime — Grouptizer doesn’t automatically revoke it.
What to do
Section titled “What to do”- Read Stripe’s email. It tells you the deadline to submit evidence and what the buyer’s claim is.
- Submit evidence through your Stripe dashboard. Useful evidence: screenshots of the storefront, the purchase confirmation email, your store’s terms or refund policy, proof the buyer used the access (e.g. they joined the Telegram channel).
- Wait for Stripe’s decision. It can take several weeks.
Possible outcomes
Section titled “Possible outcomes”- You win the dispute — the money is returned to your balance, minus the dispute fee. Grouptizer records the reversal as a “won dispute” transaction.
- You lose the dispute — the money stays with the buyer’s bank. The dispute fee is not refunded.
The dispute fee
Section titled “The dispute fee”Stripe charges a fee per dispute (around $15 / €15 / £15 depending on currency), regardless of whether you win or lose. Grouptizer records this fee as a separate transaction so it’s visible in your earnings.
When access should be revoked
Section titled “When access should be revoked”Grouptizer doesn’t revoke Telegram access on a dispute. If a buyer disputes and you don’t believe the case is legitimate, you can cancel the purchase from the customer detail screen — that revokes the license and the bot removes them from Telegram. If the dispute is legitimate, treat it like a refund and decide separately whether to revoke access.